Effective Date: December 30, 2025

Welcome to Always Better Care. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website at alwaysbettercares.com or engaging our home care services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using this website or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

2. About Our Services

Always Better Care is a licensed home health care agency (License Number: 299996599) operating in Florida. We provide non-medical home care services including:

• Personal care assistance
• Companion care
• Post-surgical assistance (non-medical)
• Alzheimer's and dementia support
• Respite care
• Transportation services

Our services are non-medical in nature and do not include skilled nursing care, medication administration, or medical procedures that require licensure.

3. Service Agreement

Before services begin, clients will receive a separate Service Agreement that outlines:

• Specific services to be provided
• Schedule and hours of care
• Rates and payment terms
• Care plan details
• Cancellation and termination policies

The Service Agreement, together with these Terms, constitutes the complete agreement between the client and Always Better Care.

4. Eligibility and Consent

You must be at least 18 years of age to enter into a service agreement with us. If you are arranging care for another person, you represent that you have the legal authority to do so and have obtained all necessary consents.

5. Payment Terms

Always Better Care operates on a private pay basis. Payment terms include:

• Rates are based on the level of care and hours of service required
• Payment is due according to the schedule outlined in your Service Agreement
• Late payments may be subject to late fees as permitted by Florida law
• We do not currently bill insurance or Medicare/Medicaid

6. Cancellation and Rescheduling

Cancellation and rescheduling policies will be detailed in your Service Agreement. Generally, we require advance notice for cancellations or changes to scheduled care visits. Failure to provide adequate notice may result in charges for scheduled services.

7. Caregiver Qualifications

All Always Better Care caregivers undergo comprehensive background checks (Level 2 screening in accordance with Florida law), are properly trained, and are fully insured and bonded. We comply with all requirements of the Florida Agency for Health Care Administration (AHCA).

8. Client Responsibilities

Clients and their families agree to:

• Provide accurate and complete information about care needs
• Maintain a safe working environment for caregivers
• Inform us promptly of any changes in condition or care needs
• Treat caregivers with respect and dignity
• Provide timely payment according to the Service Agreement
• Not independently hire our caregivers during or after service

9. Limitation of Services

Always Better Care does NOT provide:

• Medical care or skilled nursing services
• Medication administration (medication reminders only)
• Medical diagnoses or treatment
• Heavy lifting or tasks that could endanger caregiver safety
• Services outside the scope of our license

10. Limitation of Liability

To the fullest extent permitted by law, Always Better Care's liability is limited to the amount paid for services during the period in which the incident occurred. We are not liable for indirect, incidental, consequential, or punitive damages. This limitation does not apply to cases of gross negligence or willful misconduct.

11. Indemnification

You agree to indemnify and hold harmless Always Better Care, its owners, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

12. Website Use

When using our website, you agree to:

• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses, malware, or harmful code
• Not collect information about other users
• Respect all intellectual property rights

13. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Always Better Care and is protected by U.S. copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

14. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with all applicable federal and Florida privacy laws, including HIPAA where applicable.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites. Accessing third-party links is at your own risk.

16. Disclaimer of Warranties

Our website and information are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

17. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, to be held in Orange County, Florida. You waive the right to participate in class action lawsuits.

18. Governing Law

These Terms are governed by the laws of the State of Florida and the United States, without regard to conflict of law provisions. Any legal action must be brought in the courts of Orange County, Florida.

19. Force Majeure

Always Better Care shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, epidemics, government orders, labor disputes, or utility failures. In such events, our performance obligations shall be suspended for the duration of such circumstances.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliated entity or in connection with a merger, acquisition, or sale of assets, upon notice to you.

21. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by Always Better Care.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

23. No Agency Relationship

Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Always Better Care. Our caregivers are employees or contractors of Always Better Care, not of the client.

24. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

25. Contact Information

For questions about these Terms, please contact us:

Always Better Care

1800 Pembrook Drive, Suite 300

Maitland, FL 32810

Phone: (407) 603-3002

Email: info@alwaysbettercares.com

26. Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and Always Better Care regarding the use of our website and services.

Effective Date: December 30, 2025

Always Better Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services. We comply with all applicable federal and Florida state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

1. Information We Collect

Personal Information You Provide:

When you contact us or engage our services, we may collect:

• Name, address, phone number, and email address
• Date of birth and age
• Emergency contact information
• Health information necessary to provide care services
• Medical conditions, medication lists, and physician information
• Payment and billing information
• Insurance information (if applicable)

Information Collected Automatically:

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our home care services
• Develop individualized care plans
• Match appropriate caregivers to client needs
• Process payments and maintain billing records
• Communicate with you about services, appointments, and updates
• Comply with legal obligations and regulatory requirements
• Coordinate care with healthcare providers (with your consent)
• Respond to your inquiries and customer service requests
• Improve our website and user experience
• Send marketing communications (with your consent)
• Protect against fraud and unauthorized activity

3. Legal Basis for Processing (HIPAA Compliance)

We process health information in accordance with HIPAA regulations for the following purposes:

• Treatment: To provide and coordinate your care
• Payment: To bill for services and process payments
• Healthcare Operations: To improve service quality and train staff
• Your Authorization: For uses beyond treatment, payment, and operations, we obtain your written consent

4. Mobile Information and Text Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you provide your mobile phone number and opt-in to receive text messages from us:

• We will only use your mobile number to send service-related communications (appointment reminders, care updates, etc.)
• Message and data rates may apply
• You can opt-out of text messages at any time by replying STOP
• Your mobile number and opt-in consent will never be sold or shared for marketing purposes

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Caregivers and Staff:

We share necessary client information with assigned caregivers to provide appropriate care services.

Healthcare Providers:

With your consent, we may share information with your physicians, nurses, or other healthcare providers to coordinate care.

Family Members and Authorized Representatives:

We share information with family members or representatives you have authorized to receive information about your care.

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our business (e.g., billing services, IT support), subject to confidentiality agreements.

Legal and Regulatory Authorities:

We may disclose information when required by law, including:

• In response to court orders or legal processes
• To comply with Florida Agency for Health Care Administration (AHCA) requirements
• To report suspected abuse, neglect, or exploitation as required by Florida law
• To protect health and safety in emergency situations

Business Transfers:

If Always Better Care is involved in a merger, acquisition, or sale of assets, your information may be transferred, subject to the same privacy protections.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on privacy and security practices
• Background checks for all employees and caregivers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal and health information for as long as necessary to provide services and comply with legal obligations. Florida law requires home health agencies to maintain client records for at least 7 years. After this period, we securely destroy information in accordance with applicable laws.

8. Your Privacy Rights

You have the following rights regarding your information:

Right to Access:

You have the right to request a copy of the personal and health information we maintain about you.

Right to Amend:

You may request corrections to inaccurate or incomplete information.

Right to an Accounting of Disclosures:

You may request a list of certain disclosures of your health information.

Right to Request Restrictions:

You may request restrictions on how we use or disclose your information, though we are not required to agree to all requests.

Right to Confidential Communications:

You may request that we communicate with you in a specific way or at a specific location.

Right to Opt-Out of Marketing:

You may opt out of receiving marketing communications at any time by contacting us or clicking unsubscribe in our emails.

Right to File a Complaint:

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

10. Third-Party Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

12. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

To exercise these rights, please contact us using the information in Section 16. We will verify your identity before processing your request.

13. Florida-Specific Privacy Rights

As a Florida resident, you have rights under Florida law, including the Florida Information Protection Act (FIPA). We comply with Florida's data breach notification requirements and will notify you promptly in the event of a data breach affecting your personal information.

14. Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers. We do not track users across third-party websites.

15. International Data Transfers

Your information is stored and processed in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Material changes will be communicated to active clients via email or other direct communication.

17. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Always Better Care

Privacy Officer

1800 Pembrook Drive, Suite 300

Maitland, FL 32810

Phone: (407) 603-3002

Email: info@alwaysbettercares.com

18. Notice of Privacy Practices (HIPAA)

This Privacy Policy serves as our Notice of Privacy Practices as required by HIPAA. You have the right to:

• Receive a paper copy of this notice upon request
• Be notified of any breach of your unsecured health information
• Revoke authorizations for uses of your information (except where we have already relied on your authorization)

By using our services, you acknowledge that you have received and reviewed this Privacy Policy.