Effective Date: December 30, 2025
Always Better Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services. We comply with all applicable federal and Florida state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
Personal Information You Provide:
When you contact us or engage our services, we may collect:
Information Collected Automatically:
When you visit our website, we may automatically collect:
We use your information to:
We process health information in accordance with HIPAA regulations for the following purposes:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you provide your mobile phone number and opt-in to receive text messages from us:
We do not sell your personal information. We may share your information with:
Caregivers and Staff:
We share necessary client information with assigned caregivers to provide appropriate care services.
Healthcare Providers:
With your consent, we may share information with your physicians, nurses, or other healthcare providers to coordinate care.
Family Members and Authorized Representatives:
We share information with family members or representatives you have authorized to receive information about your care.
Service Providers:
We may share information with trusted third-party service providers who assist us in operating our business (e.g., billing services, IT support), subject to confidentiality agreements.
Legal and Regulatory Authorities:
We may disclose information when required by law, including:
Business Transfers:
If Always Better Care is involved in a merger, acquisition, or sale of assets, your information may be transferred, subject to the same privacy protections.
We implement appropriate technical, administrative, and physical safeguards to protect your information, including:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal and health information for as long as necessary to provide services and comply with legal obligations. Florida law requires home health agencies to maintain client records for at least 7 years. After this period, we securely destroy information in accordance with applicable laws.
You have the following rights regarding your information:
Right to Access:
You have the right to request a copy of the personal and health information we maintain about you.
Right to Amend:
You may request corrections to inaccurate or incomplete information.
Right to an Accounting of Disclosures:
You may request a list of certain disclosures of your health information.
Right to Request Restrictions:
You may request restrictions on how we use or disclose your information, though we are not required to agree to all requests.
Right to Confidential Communications:
You may request that we communicate with you in a specific way or at a specific location.
Right to Opt-Out of Marketing:
You may opt out of receiving marketing communications at any time by contacting us or clicking unsubscribe in our emails.
Right to File a Complaint:
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
Our website uses cookies and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
To exercise these rights, please contact us using the information in Section 17. We will verify your identity before processing your request.
As a Florida resident, you have rights under Florida law, including the Florida Information Protection Act (FIPA). We comply with Florida's data breach notification requirements and will notify you promptly in the event of a data breach affecting your personal information.
Our website does not currently respond to "Do Not Track" signals from browsers. We do not track users across third-party websites.
Your information is stored and processed in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Material changes will be communicated to active clients via email or other direct communication.
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Always Better Care
Privacy Officer
1800 Pembrook Drive, Suite 300
Maitland, FL 32810
Phone: (407) 603-3002
Email: info@alwaysbettercares.com
This Privacy Policy serves as our Notice of Privacy Practices as required by HIPAA. You have the right to:
By using our services, you acknowledge that you have received and reviewed this Privacy Policy.