Effective Date: December 30, 2025
Welcome to Always Better Care. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website at alwaysbettercares.com or engaging our home care services, you agree to be bound by these Terms. Please read them carefully.
By using this website or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.
Always Better Care is a licensed home health care agency (License Number: 299996599) operating in Florida. We provide non-medical home care services including:
Our services are non-medical in nature and do not include skilled nursing care, medication administration, or medical procedures that require licensure.
Before services begin, clients will receive a separate Service Agreement that outlines:
The Service Agreement, together with these Terms, constitutes the complete agreement between the client and Always Better Care.
You must be at least 18 years of age to enter into a service agreement with us. If you are arranging care for another person, you represent that you have the legal authority to do so and have obtained all necessary consents.
Always Better Care operates on a private pay basis. Payment terms include:
Cancellation and rescheduling policies will be detailed in your Service Agreement. Generally, we require advance notice for cancellations or changes to scheduled care visits. Failure to provide adequate notice may result in charges for scheduled services.
All Always Better Care caregivers undergo comprehensive background checks (Level 2 screening in accordance with Florida law), are properly trained, and are fully insured and bonded. We comply with all requirements of the Florida Agency for Health Care Administration (AHCA).
Clients and their families agree to:
Always Better Care does NOT provide:
To the fullest extent permitted by law, Always Better Care's liability is limited to the amount paid for services during the period in which the incident occurred. We are not liable for indirect, incidental, consequential, or punitive damages. This limitation does not apply to cases of gross negligence or willful misconduct.
You agree to indemnify and hold harmless Always Better Care, its owners, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.
When using our website, you agree to:
All content on this website, including text, graphics, logos, images, and software, is the property of Always Better Care and is protected by U.S. copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with all applicable federal and Florida privacy laws, including HIPAA where applicable.
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites. Accessing third-party links is at your own risk.
Our website and information are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
Any disputes arising from these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, to be held in Orange County, Florida. You waive the right to participate in class action lawsuits.
These Terms are governed by the laws of the State of Florida and the United States, without regard to conflict of law provisions. Any legal action must be brought in the courts of Orange County, Florida.
Always Better Care shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, epidemics, government orders, labor disputes, or utility failures. In such events, our performance obligations shall be suspended for the duration of such circumstances.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliated entity or in connection with a merger, acquisition, or sale of assets, upon notice to you.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by Always Better Care.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Always Better Care. Our caregivers are employees or contractors of Always Better Care, not of the client.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
For questions about these Terms, please contact us:
Always Better Care
1800 Pembrook Drive, Suite 300
Maitland, FL 32810
Phone: (407) 603-3002
Email: info@alwaysbettercares.com
These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and Always Better Care regarding the use of our website and services.